British Airways Farce
We’re all aware of the T5 and British Airways shambles of the last week or so and how their combined incompetence has left thousands of people miserable. We have a first hand account (and a justified rant) from friend of escapework.net, Sally.
Enjoy. . . .
“Yes indeed, I can safely say it was indeed first hand… We witnessed the queues of people at cash machines because, quelle une grande surprise.. they’d forgotten to set up the phone links to the card machines in the shops, the lifts not working, all the escalators going in one direction (in the convenient direction of all the super expensive shops I might add).
Then our plane was delayed for two hours, no apology, not even a drink of water, got on the plane to hear “oh sorry, minor problem, it appears we’ve forgotten to take off the previous flights luggage”, then a “it’s done now, we are now loading your luggage crate”.
So off we go on what I can safely say is a mediocre flight with even worse soggy egg sandwich to arrive in Berlin to an announcement from the Captain (you know you’re in trouble then!) that oops, the crate is EMPTY….
I mean, come on guys, did you not think that the crate was a little on the light side? anyway, we were told bags would definitely be on the next flight out to Berlin. Well we waited all weekend and the bag never arrived… we are now 10 days past the debacle and there’s no sign of our bag, still allegedly being traced, though I suspect its probably going to be on an auction site in a weeks time.
I’ve just heard that they’ve had to cancel more flights due to another “technical hitch”. These people are a disgrace, Bumbling Arseholes, I think you should have a sideline to celebrity 747 which puts all BA execs on a BA flight to oblivion. I can’t believe they are our national airline, national disgrace more like…
Thanks for letting me rant on here, I’ll keep you posted as to the fight for compensation and how many people it takes to get our luggage back from these completely inept cretins.”
Sounds terrible. If you’ve got any thoughts on BA’s flagship terminal and attempts to get it working, let us know.
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Ashley | Apr 6, 2008 | Reply
BA are shocking…..they lost my old man’s bag for 2 (LHR - SYD) weeks last year….we heard it was in Bahrain, then Singapore, then London, then christ knows where….Accra?…then it arrived, a little war weary but in one piece…and what did BA want….a medal?
FACT: I will never fly BA/ QF long haul if I can help it….
Furthermore, I intend to avoid LHR after my last experience in October…..SIA into Manchester or hub and spoke out of another European Airport into a regional airport such as BRS or BHX.
Rant over
Bob | Apr 7, 2008 | Reply
Lost my wife’s luggage on our honeymoon, didn’t get it back until 3 weeks after our return. Absolutely bloody livid! Will never fly with them again, jokers….
Sally | Apr 7, 2008 | Reply
yeah, i reckon there should be a mass boycott, i’ll never fly with them again either…appalling. I’m on day 11 and still no sign of luggage.
I hope this fiasco bankrupts them.
I know he’s not a celeb (although, he is infamous and he’s been on TV) but can we give Willie Walsh a place on the 747 to oblivion?
Ashley | Apr 8, 2008 | Reply
You provide the reasoning and a seat may appear for the lad - after this fiasco, he’ll be more of a celeb than some of the Z class ones out there!
Sally | Apr 10, 2008 | Reply
well, finally, heard from a courier firm this morning that they will deliver our baggage some time soon. Am gutted, was hoping to sue the pants off BA….still, will be glad to get back into my pixie boots and stripey jumpers!
I’m flying United Airlines to Colorado next month - does anyone have any experience of them? do i need to wear all my clothes on the flight to ensure the same thing doesn’t happen again?
Frank | Apr 12, 2008 | Reply
This is the old man that Ashley refers too….the worst part of the lost baggage secenario is that you get to talk to robots, or if it is the weekend when the robots are turned off, you actually get to talk to a blonde in Lithuania call center. I know it was a blond because she was thick.
Ashley | Apr 14, 2008 | Reply
lol
Sally | Apr 14, 2008 | Reply
yeah, BA now claim to have found our bag and have sent it to a courier firm called Express Baggage - its impossible to speak to anyone and all the robots are drunk - can’t understand a word of what they say…outrageous
Sally | Apr 17, 2008 | Reply
finally, bloody thing turned up…but only after we harrassed the robots and lied to them. Turned out the tossers at BA couldn’t even give them our correct address so its been sat in storage for a week. We even called BA twice to ask them to contact the couriers for us, and what did they do, oh..yet again…a big fat sweet F.A.
right, now i’m off to fight for compensation, oh and to try my hair straighteners, 3 weeks sans straighteners is not a good look!
Paul | Apr 17, 2008 | Reply